Tilicare Terms of Service

1. Introduction Welcome to Tilicare! By booking and using our car detailing and ceramic coating services, you agree to be bound by the following Terms of Service. Please read them carefully.

2. Services Provided Tilicare offers mobile car detailing, ceramic coating, and related services within Northern Virginia, Washington DC, Maryland, New York, and Texas. Customers can check availability by visiting book.tilicare.com.

3. Booking and Payment Terms

  • Payments are due in full upon service completion unless otherwise agreed in writing.

  • We accept credit/debit cards and other approved payment methods at the time of booking or service completion.

  • Any additional charges incurred due to extra services requested on-site will be added to the final invoice.

4. Late Payment Fees

  • A penalty fee of 5% of the total invoice amount will be applied to payments not received within 7 days of service completion.

  • For payments overdue by more than 30 days, a daily penalty of $50 per day will accrue until full payment is received.

5. Dispute Resolution

  • If you believe you have been overcharged or have any disputes regarding the service, please contact our support team within 5 days of the service date.

  • Failure to raise a dispute within this period will be considered an acceptance of the charges.

6. Cancellations and Rescheduling

  • There are no rescheduling fees.

  • Rescheduling more than 3 times may result in a cancellation, with a $25 cancellation fee applied.

  • Cancellations within 24 hours of the appointment time will incur a $25 cancellation fee.

  • Cancellations made more than 24 hours in advance will not incur any fees.

7. Liability and Warranty

  • While we strive to provide the best possible care for your vehicle, Tilicare is not responsible for pre-existing damages or issues unrelated to our services.

  • Any claims for damages must be submitted within 24 hours of service completion with supporting evidence.

8. Collection Strategy for Overdue Payments For payments overdue by more than 30 days, the following collection strategy will be enforced:

  • Day 31-45: Daily penalty of $50 per day will be applied.

  • Day 46-60: Formal demand letter and notice of debt collection.

  • Day 61 and beyond: The outstanding balance may be forwarded to a collections agency and/or legal proceedings initiated.

9. Governing Law These Terms of Service are governed by the laws of the state of Virginia. Any disputes arising under these terms will be handled in the appropriate courts within the jurisdiction.

10. Contact Information For any questions or concerns regarding these Terms of Service, please contact us at info@tilicare.com or call us at 703-705-8464.