Privacy

Effective Date: 01/01/2025

Tilicare (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.


1. Information We Collect

a. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, billing address, payment details, and any other information you choose to share when using our Services.

b. Non-Personal Information: We may collect non-personal information automatically when you interact with our Services, including your IP address, browser type, device information, operating system, and usage data such as pages viewed and time spent on the platform.

c. Location Data: With your consent, we may collect and use your deviceā€™s location data to provide location-based services, such as connecting you with nearby detailers or services.


2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services.
  • Process transactions and send you confirmations.
  • Respond to your inquiries and provide customer support.
  • Personalize your experience and deliver relevant content and offers.
  • Send administrative and promotional communications.
  • Comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us in delivering the Services, such as payment processors or customer support platforms.
  • Business Partners: With your consent, for promotional or marketing purposes.
  • Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.


5. Your Privacy Choices

a. Access and Update: You can access and update your personal information by logging into your account or contacting us directly.

b. Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions included in those emails. Note that you will still receive transactional or service-related communications.

c. Location Services: You can disable location tracking in your deviceā€™s settings if you no longer wish to share your location data with us.


6. Retention of Information

We retain your information only for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.


7. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.


8. Childrenā€™s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy. Your continued use of our Services after the changes are posted will signify your acceptance of the updated Privacy Policy.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tilicare
Email: info@tilicare.com
Phone: 7037058464
Address: 8459 Portland Pl McLean, VA 22102


Thank you for trusting Tilicare with your personal information.